This web site is owned and operated by Chimsoc Limited, a Private Limited Company registered in the UK (Compnay Number 7765992). If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Carousel House, Wycombe Road, Stokenchurch, Bucks. HP14 3RP. United Kingdom
Telephone: 01494 483289
Email: sales [at] chimsoc [dot] co [dot] uk
VAT Registration Number 118 9998 49
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments.
We accept Visa, Visa Debit, MasterCard, MasterCard Debit, UK Maestro (previously Switch), International Maestro, Solo (Mastercard Debit), Electron (Visa Debit), and Visa Delta. We do not support the following card types:- Amex, Diners, Laser, Irish Domestic Maestro, JCB cards, and Discover (US card only). All card payments are pre-authorised only at the time of order, and are not charged until your order is ready to ship. Backordered items are not charged until they are shipped.
eBay and Amazon Marketplace Orders
We also market our products through eBay and Amazon Marketplace. Please be aware that prices may be higher through these channels to allow for the costs associated with selling products on each. Customers purchasing through eBay can pay using PayPal, whilst customers purchasing through Amazon Marketplace pay using their stored card details with Amazon.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Orders are shipped as soon as prctically possible after order receipt. We will normally send your order to you within 3 business days of receipt of your order. There is a guide to shipping times and areas on our web site. No reponsibility will be accepted for delivery times, and none are guaranteed.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
We use a third party payment service provider (Actinic Payments powered by CreditCall) for all card transactions through our site. This offers full PCI-DSS Level 1 compliance for all payments. In addition, our internal systems are also compliant with the PCI scan validation requirement.
30 Day Money Back Guarantee
We offer a 30 day money back guarantee with all purchases. Should you not be happy with your purchase, then you can return the item/s to us for a full product cost refund.
90 Day Faulty or Damaged Guarantee
The Sale of Goods Act 1979 (as amended) states that all products supplied by us should be of "satisfactory quality", "as described", and "fit for purpose". If an item supplied by us doesn't conform to these criteria, you have the right to request money back within a "reasonable time". For the Chimsoc, this period is 90 days from purchase. Please include a returns form with any return, which can be downloaded from our downloads page.
1 Year Replacement of Product Guarantee
In addition to the above guarantees, the Chimsoc is offered with a 1 year replacement of product guarantee (except for normal wear and tear). Should you Chimsoc fail within this period, please send it back to us for testing. Should we find that the problem is not caused by normal wear and tear, we will replace your Chimsoc for a new one.
Shipping Charges for All Above Guarantees
Please note that we are unable to refund any carriage charges paid by you for your original purchase, and that you are responsible for the cost and risk of loss or damage when returning the goods to us. We recommend that you take out enough postal insurance to cover their value. Please include a returns form with any return, which can be downloaded from our downloads page.
Chimsoc Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the original cost for delivery to you. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. Any goods returned should be in pristine saleable condition. Chimsocs must not have been inflated prior to return. Please include a returns form with any return, which can be downloaded from our downloads page.
Returns Up To 30 days From Receipt of Goods
We offer a 30 day money back guarantee with all purchases. Should you not be happy with your purchase, then you can return the item/s to us for a full product cost refund. Please note that we are unable to refund any carriage charges paid by you for your original purchase, and that you are responsible for the cost and risk of loss or damage when returning the goods to us. We recommend that you take out enough postal insurance to cover their value. Please include a returns form with any return, which can be downloaded from our downloads page.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.